Terms and conditions
Subscription
Your flexible weekly subscription will automatically renew and your payment card will be charged each week according to your order summary until you cancel, pause or skip. The cut-off for any delivery occurs at 11.59pm, three days before your delivery day. If your delivery is scheduled for Monday, the cut off time for making any changes to your order is at 11.59pm on Thursday. If your delivery day is Tuesday, the cut off for making changes is 11.59pm on Friday. If your delivery day is Wednesday, the cut off for making changes is 11:59pm on Saturday. If your delivery day is Thursday, the cut off for making changes is 11.59pm on Sunday. If your delivery is on Friday, the cut off for making any changes is 11.59pm on Monday. If Monday is a bank holiday, Monday deliveries will move to Tuesday, the cut off for which will be 11.59pm on the Thursday prior, and the usual Tuesday deliveries will move to Wednesday, cut off for which will be 11.59pm on the Friday prior. If you do not choose your recipes by the cut-off date & time specified above, we will select recipes for you, according to your subscription settings at the time of the cut off (i.e. 2, 3 or 4 recipes). We will take payment and/or charge your payment card for the relevant amounts at the time of the cut off. Delivery of your box/order is dependent on Grubby being able to charge the payment card successfully and the delivery address being correct at the time of the cut off. It is your responsibility to update your address and payment card details as necessary, and if payment fails we may not be able to deliver your box or if the address is incorrect we may deliver your box to the incorrect address. Refunds are not able to be processed after the cut off for any incorrect details provided. Recurring deliveries can be cancelled or changed at any time via your account before the relevant cut-off for a particular delivery. Refunds are not able to be processed if orders are not cancelled or edited before the relevant cut off times.
Cancellation
If you cancel your account we reserve the right to remove any unused credit on your account.
We will deliver any outstanding orders if the account was cancelled after the relevant cut-off date and time.
Discounts & Credits
We may cancel, stop, edit or modify any discount codes at any time without prior notice.
Any credit amounts on your account cannot be exchanged for cash and are non-transferable.
Discounts for new customers only, and are limited to one use per household. They must only be used on the first account opened by you. They must not be used in connection with multiple accounts created or controlled by the same person.
We reserve the right to reject or modify any discount code or credit amount if we consider that it is being used in breach of these terms or is otherwise being abused.
Website
We do not guarantee that our website will be uninterrupted or error-free and we are not responsible for any losses arising from such errors or interruptions. We are entitled, without notice and without liability, to suspend the website for repair, maintenance, improvement or other technical reasons and to make changes to our website.
Account
Your account is for your personal use only. You must take reasonable care to keep your account secure by keeping your password and any other identity information confidential. You must notify us immediately if you think there is any suspicious activity on your account or if you believe there has been unauthorised disclosure of your password.
We reserve the right to cancel or delete your account with or without notice for any reason.
Changes
We may change these terms and conditions from time to time. Please check our website for the effective date shown. By continuing to use our site and our service you agree to these updated terms.
Company Info
Grubby Ltd. is a company registered in England and Wales under company number 11402693 with registered address 14 Borrowcop lane, Lichfield, WS14 9DF. To get in touch please visit our contact us page.
This page was last updated on 6th December 2022